At Kitchenley, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging with all tags attached.
• Accompanied by your receipt or proof of purchase.

How to Start a Return

To request a return, please contact our customer support team at:

Email: admin@kitchenley.com

Please include your order number and the reason for your return.

Once your return request has been approved, we'll provide you with detailed return instructions. Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding your return, feel free to contact us at admin@kitchenley.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care or hygiene products
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Clearance or sale items

Please Note: We do not offer refunds or returns for products that were intentionally selected and purchased by the customer due to a change of mind, personal preference, ordering the wrong item, or failing to review the product description before purchase. We encourage customers to carefully review all product information, specifications, dimensions, and compatibility before placing an order.

If you're unsure whether your item qualifies for a return, please contact our support team before placing your order.

Exchanges

The quickest way to exchange an item is to return the original product. Once your return has been approved, you can place a new order for the item you'd like instead.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification, as required by applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@kitchenley.com.

Thank you for shopping with Kitchenley. Your satisfaction is our priority, and we're committed to providing you with a smooth, worry-free shopping experience.